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BSF / Modules / Org Structure
Module 05

Org Structure System

Roles, accountability and authority without overlap

Module objective

Define roles, accountability and authority so there’s no overlap and no blind spots.

Problems it solves
  • One process has several "owners" — meaning none in practice
  • Delegation happens chaotically, with no rules
  • New hires don’t understand their area of responsibility
  • Decisions, even small ones, end up back with the owner
What’s included

Module composition Org Structure

Org Structure Map

27 roles · 5 levels · the outcome each one owns

Role Cards

Goal · functions · authority · interactions

RACI Matrix

33 processes · R/A/C/I · one R per process

KPI Ownership

25 KPIs mapped to roles and reports

Delegation Matrix

4 decision levels · limits · documents

Org Rules

20 rules · communication protocol · discipline

How it works

Process flow

  • 01 The Org Structure Map fixes every role and management level in the company
  • 02 The RACI Matrix locks in exactly one accountable owner (R) per process
  • 03 The Delegation Matrix defines which decisions are made at which level without owner sign-off
  • 04 Org Rules govern communication between roles and levels
Result

What the owner gets

Every role knows its goal, KPIs and authority. One owner per process — no overlap.

Connections to other modules
Case

The module in action

"KIMS"

A new org structure, a delegation matrix and clear accountability.

120+ locations under control
Next step

Find out if your business needs the Org Structure module right now

A BSF Audit will show implementation priorities across all 9 system modules.

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